Health & Safety

As a resident with Prospect Housing you have a responsibility to yourself, other residents and staff to make sure that your accommodation is safe from hazards. Your housing officer and or support worker will talk to you about this, but as a minimum you should make sure you know about fire exits and safe routes, do not tamper with equipment such as fire extinguishers, smoke alarms or fire blankets, do not smoke in bed, get rid of rubbish regularly so that it does not become a fire or health risk. Details of who to call in an emergency will be on your noticeboard.

No smoking policy at all properties

You are not allowed to smoke in any communal areas (i.e. hallways, lounge, kitchen, bathroom). To minimise the risk of fire, please follow the instructions below:

  • Keep fire doors closed at all times – never wedge them open, or cause any damage
  • Use proper ashtrays that are of a suitable size so that they do not tip over or over-flow
  • Keep ashtrays doused with a little water
  • Do not leave lit cigarettes lying around
  • Stub cigarettes out properly
  • Make sure smoking materials are cold before emptying contents 
  • Never empty ashtray contents into paper bins or bins with liners
  • Only smoke legal cigarettes
  • Do not smoke in bed while under the influence of alcohol or drugs or if you are tired
  • Do not cover or tamper with smoke alarms – this puts you and everyone else at the property at risk
  • Keep escape routes/fire exits clear of any rubbish
  • Do not leave cooking unattended; make sure that you switch off cookers and other appliances
  • Never smoke if you are using oxygen 
  • If paraffin-based emollient creams are used, ask for non-flammable alternatives 

Repairs & Maintainence

Prospect Housing will ensure the property is safe, however it is also important that you report any repairs as soon as possible so that we can deal with them, repairs can be reported in a number of ways including  your support worker, your housing officer or online

If you cause damage to the property deliberately you will be asked to pay the costs of repair.


Protecting You

We have a responsibiity to safeguard our residence, so we have a duty to you to report any concerns we may have; we also encourage residents to come to us with any concerns either about themselves or a fellow resident. We will treat your concerns with sensitivity and investigate them thoroughly – as part of our duty to you and other residents we may have to share information with other agencies so that we can prevent or stop the abuse from continuing. If a serious criminal offence is believed to have taken place, staff have a duty to inform the Police.

  • Abuse comes in different forms but the most common types are:
  • Physical: hitting, slapping, pushing, restraint
  • Sexual: sexual acts to which there has been no consent or you are pressured into consenting, 
  • including rape, sexual assault
  • Psychological: emotional abuse, threats of harm, verbal abuse, humiliation, blaming, exerting, 
  • influence or persuading someone to do something, intimidation, harassment, isolation
  • Financial or material: theft, fraud, exploitation, possession of benefits
  • Neglect: ignoring medical or physical care needs, withholding food or heating, preventing access to 
  • appropriate health or social services
  • Discriminatory: racist, sexist, homophobic, religious, or abuse based on someone’s disability.

Our staff are all trained in safeguarding measures and are aware of their duty to protect residents; our staff are also fully checked to make sure that they are safe to work with vulnerable adults. We have a full Safeguarding Policy which is regularly reviewed and updated and which all staff must abide by.
You can request a copy of the policy if required.

Protecting Staff

We also have a duty to protect staff who work for us. There may be occasions when staff feel that they cannot provide you with a support session – if this happens they will leave and return at another time; this may happen if:

  • You are under the influence of drugs or alcohol
  • You verbally or physically harass, intimidate or are aggressive towards a member of staff
  • There are people in the property who are intimidating or refuse to leave
  • Your support worker feels unsafe.

Prospect Housing will not tolerate any physical or verbal abuse toward our staff, this may result in you being evicted from the property.


If you do not follow the safety instructions, you will be in breach of your licence, which may result in your being asked to leave the property. Your support worker will explain these instructions to you to make sure you understand them.


Prospect Housing is an RP (registered provider) providing high-quality accommodation and holistic support for people at risk of homelessness across Birmingham & Telford.

  • 21 Institute Road, Kings Heath, Birmingham, B14 7EG
  • Reception (0121) 444 7408
  • Support (0121) 443 4695
Office Opening Times

09.00 am – 5.00 pm Monday-Thursday
​09.00 am – 4.00 pm Friday

Registered with

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