Service satisfaction at Prospect Housing
As an organisation we aim to provide the best service and support for residents we accommodate. However, we recognise there may be times when we may not achieve this. If there are aspects of our service that you wish to comment on please complete fill in the form linked below, or send by mail to Prospect Housing, Suite B, Fairgate House, Kings Road, Tyseley, Birmingham, B11 2AA. Any complaints will be addressed within 2 working days.
Resident Questionnaire
If you would like to give your feedback now please click here
Still not satisfied?
Prospect housing is a part of the Ombudsman Scheme, If you are not satisfied after the second stage of the complaints procedure, you may contact the Ombudsman via https://www.ombudsman-services.org/
Prospect Housing is registered with and regulated by the RSH. They cannot get involved in individual complaints about providers, but are happy to receive information about our service at any time.
For More information visit
https://www.gov.uk/government/organisations/regulator-of-social-housing
If the complainant believes that the RSH standards have been breached then there is recourse to the RSH.