Service satisfaction at Prospect Housing

As an organisation we aim to provide the best service and support for residents we accommodate. However, we recognise there may be times when we may not achieve this. If there are aspects of our service that you wish to comment on please complete fill in the form linked below, or send by mail to Prospect Housing, Suite B, Fairgate House, Kings Road, Tyseley, Birmingham, B11 2AA. Any complaints will be addressed within 2 working days.

Resident Questionnaire

If you would like to give your feedback now please click here

 

Still not satisfied?

Prospect housing is a part of the Ombudsman Scheme, If you are not satisfied after the second stage of the complaints procedure, you may contact the Ombudsman via https://www.ombudsman-services.org/

Prospect Housing is registered with and regulated by the RSH.  They cannot get involved in individual complaints about providers, but are happy to receive information about our service at any time.

For More information visit

https://www.gov.uk/government/organisations/regulator-of-social-housing

If the complainant believes that the RSH standards have been breached then there is recourse to the RSH.

 

ABOUT US

Prospect Housing is an RP (registered provider) providing high-quality accommodation and holistic support for people at risk of homelessness across Birmingham & Telford.

CONTACT
  • Prospect Housing Limited, Suite B, Fairgate House, Kings Road, Tyseley, Birmingham, B11 2AA
  • Reception ‪+44 121 828 4090
  • hello@prospecthousing.net
  • Office Opening Times

    09.00 am – 5.00 pm Monday
    ​09.00 am – 5.00 pm Tuesday
    ​09.00 am – 5.00 pm Wednesday
    09.00 am – 5.00 pm Thursday
    ​09.00 am – 4.00 pm Friday

    Closed – Saturday and Sunday

    Registered with

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